Triage LPN | Edwardsburg | Beacon Medical Group (Finance)
Reports to the Practice Manager. Provides quality patient care to patients and carries out medical orders under the supervision of a physician and according to established policies and procedures of the clinic. Performs other activities necessary to the operation of the clinic.
MISSION & VISION
Mission: To enhance the physical, mental and emotional well-being of the communities we serve as the community's provider of outstanding quality, superior value and comprehensive health care services.
Vision: Our vision is to achieve:
Innovative health care and well-being services of the highest quality at the greatest value
Easy access and convenience
Outstanding patient experiences
Ongoing education involving physicians, patients and the community
Education and Experience
The knowledge, skills and abilities as indicated below are normally acquired through successful completion of a nursing program from an accredited school of nursing, current license to practice as an LPN in the State of Indiana, CPR certification, and one year of related nursing experience. One year of medical office nursing experience preferred.
Knowledge & Skills
Requires thorough knowledge of professional nursing theory and practice to provide and evaluate patient care and competency in performing nursing care procedures, observations, treatments, and techniques used at the clinic.
Requires current knowledge of medical equipment and instruments to administer patient care and knowledge of common safety hazards and universal precautions to establish a safe working environment.
Requires analytical ability necessary to identify patient problems, interpret data, and to assess patient conditions.
Demonstrates high level interpersonal skills to establish and maintain effective working relationships with team members, medical staff, patients, family, and the public.
Works in a clinic environment with frequent exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations, bodily fluids, and bloodborne pathogens.
Requires the physical ability and stamina (i.e. to walk/stand for prolonged periods of time, push carts/wheelchairs, lift up to 50 pounds, to position/lift patients at a maximum of 35 pounds without assistance, provide CPR, etc.) to perform the essential functions of the position.
ESSENTIAL JOB DUTIES The below statements are intended to describe the essential job functions and level of work performed by individuals assigned to this classification. They are not to be construed as an exhaustive list of all job duties performed by the personnel occupying this position.
Provides patient care by:
Assists with providing patient care: records vital signs; discusses and records chief health concerns; performs tests; administers injections.
Checking rooms for supplies, preparing equipment and assisting physician during treatment, examination, and testing of patients.
Maintaining orderly and timely flow of patients; ensuring preferences are given to patients in emergency situations.
Scheduling patient testing, admissions, and referrals and providing patients pre-testing instructions.
Maintaining and reviewing patient records and charts, posting test results after review by physician, tracking test results. Informing patient of test results and recommendations. Charting all phone calls, advice, and other contact with patients.
Responding to and referring incoming phone calls (nursing home, pharmacy, patient, etc.). Calling in prescriptions and/or orders to hospital at direction of or upon physician's order. Advising patient under doctor's supervision.
Instructing patient and family regarding medications and treatment instructions.
Completing HMO referral forms; transmitting information to insurance companies for preadmission screening or utilization review.
Assisting in patient education as needed, i.e., insulin teaching, breast self exam, home blood pressure monitoring, etc.
Assisting doctor in hospital or nursing home activities, rounds, procedures, surgery, as mutually agreed upon.
Assisting doctor in billing for hospital services, turning in charges.
Performs other functions to maintain personal competence and contribute to the overall effectiveness of the department by:
Pulls and prepares patient charts; answers phone; performs other general office duties as required.
Screening and referring pharmaceutical representatives.
Maintaining file and follow-up system for critical follow-up situations (such as abnormal mammogram, pap smear, etc.).
Preparing and maintaining trays or carts for special procedures, surgeries. Cleaning instruments as needed (sigmoidoscope, speculum, etc.). Ensuring proper consent forms are completed and signed prior to procedures or surgeries.
Checking emergency cart on a monthly basis for expired medication and ensuring sufficient quantity of medication is available (as assigned).
Auditing narcotics and reporting any discrepancies to supervisor (as assigned).
Maintaining cleanliness of exam rooms, proper clean up of spills with special attention to body fluid precautions and contaminated waste per OSHA guidelines; following universal precautions.
Informing proper personnel when medications and supplies need to be ordered.
Maintains neatness of work area; stocks patient rooms with supplies.
Completing other job-related duties and projects as assigned.
STANDARDS OF BEHAVIOR
Anticipates and takes proactive steps to ensure customer's needs are met
Places courtesy and service above routine and goes beyond customer expectations
Keeps patient/work environment neat and clean
Understands and applies job-related aspects of patient safety and identifies, reports and corrects safety concerns as quickly as possible
Keeps others well informed
Practices active listening
Develops and maintains positive working relationships
Uses problem solving techniques to resolve issues and makes decisions within personal sphere of influence
Seeks to understand patient's experience
Demonstrates integrity and strong business ethics
Utilizes time and resources in a prudent manner
Strives to continually improve department processes and services
Projects professional image through enthusiasm towards work, behavior and appearance
Demonstrates Beacon values verbally and through actions
Displays and exhibits caring behaviors with each interaction
Demonstrates self-awareness and sensitivity to the perceptions of others
Listens carefully to input and concerns and takes appropriate action
Interacts with dissatisfied customers in a calm, respectful manner and seeks resolutions
Maintains confidentiality at all times
Fosters a sense of trust and collaboration among associates
Verbal and written communications are clear and effective
Responds to change in a positive manner
Associate complies with the following organizational requirements:
Attends and participates in department meetings and is accountable for all information shared.
Completes mandatory education, annual competencies and department specific education within established timeframes.
Completes annual employee health requirements within established timeframes.
Maintains license/certification, registration in good standing throughout fiscal year.
Direct patient care providers are required to maintain current BCLS (CPR) and other certifications as required by position/department.
Consistently utilizes appropriate universal precautions, protective equipment, and ergonomic techniques to protect patient and self.
Adheres to regulatory agency requirements, survey process and compliance.
Complies with established organization and department policies.
Available to work overtime in addition to working additional or other shifts and schedules when required.
Commitment to Beacon's six-point Operating System, referred to as The Beacon Way: