Jackson Hewitt
Operations Support Representative 1 CCOS (Finance)
NO SALES - NO OUTBOUND CALLS - FLEXIBLE SCHEDULES - A REAL WORK AT HOME OPPORTUNITY (Except for CA, HI, & WA)
This is a Seasonal Position with a possible duration of January through mid-April 2023 but could lead to a permanent position if performance is exceptional.
The Operations Support Representative position is responsible for providing a world class experience to Jackson Hewitt Franchise offices and corporate employees by answering Federal and State Tax questions from Tax Preparers in the field as well as, Technical Calls or Chats related to Software, Products, Password issues in a Work at Home Contact Center environment. Must have 2 years of tax preparation experience.
You will resolve 1 st Tier level interactions via phone and chat or escalating to Tier 2 upon Employee request or applicable resolution path.
What you'll do here:
What you'll get if you join us:
We appreciate your interest in Jackson Hewitt Tax Service. Jackson Hewitt Tax Service is an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. Jackson Hewitt Tax Service also prohibits harassment of applicants or employees based on any of these protected categories. It is also Jackson Hewitt Tax Service's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.
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