QTC Management, Inc.
Service Coordinator Sr (Personal Services)
Job Summary:
Under close supervision, the Service Coordinator is responsible for completing routine administrative, customer service and reporting tasks, which include: noting claimant issues, complete incident reports, conducting customer service surveys, and resolving billing issues. Also responsible for providing exceptional customer service while interacting and communicating with customers, both verbal and written.
Essential Duties and Responsibilities:
Customer Surveys
Operations Flow:
Competencies:
Education and/or Experience: (includes certificate & licenses)
This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.
QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.