McNaughton-McKay
Customer Account Specialist - Inside Sales (Sales)
Interested in joining our Inside Sales team? Let us tell you about our opportunity!
What does a Customer Account Specialist do at McNaughton-McKay? Let us tell you more!
The Customer Account Specialist(CAS) manages orders, changes, and cancellations as received and determines/negotiates pricing (including margins, discounts, payment terms, shipping charges, etc.), delivery terms, shipping instructions or restrictions, anticipated delays, and any additional information requested to the customer. This role would support a customer base of industrial customers.
The CAS also oversees large scale customer projects/orders to ensure product availability and timely delivery according to customer project timelines and goals. Along with entering orders, the CAS also manages customer requests by providing information on product information, price, delivery, expediting, and tracking missing or delayed shipments.
When applicable, the CAS may identify opportunities to add-on or up-sell products to a customer that may benefit the customer, and suggest alternative products when a customer's requested product is not available.
What do you need to have to be successful in this role?
High school diploma required. A Bachelor's degree or a pattern of continuing education preferred. Additional experience will be considered in lieu of a bachelor's degree or pattern of pursuing a degree.
We prefer candidates to have a high degree of knowledge of electrical distribution operations and/or similar product knowledge but we understand if you don't. In lieu of electrical distribution knowledge, two or more years of experience in operations, counter sales or in the electrical distribution industry would suffice.
The selected candidate must also have effective written and verbal communication skills.
*This role is eligible for hybrid/remote work schedule after ~6 months*