Epiq Systems, Inc.
Endpoint Technologies Specialist (Legal)
It's fun to work at a company where people truly believe in what they are doing!
The Endpoint Technologies Specialist performs both first and second tier support for the organization's internal end users, supporting Windows OS (workstation and server), Mobile Devices, and general corporate provided technology solutions such as Instant Messaging and Mail Accounts. Hands on and remote support responsibilities include computer applications and platforms for our growing domestic and international teams.
Essential Job Responsibilities
Manage the process of imaging, deploying, supporting new desktop and laptop systems
Document work processes
Provide hardware/OS/application installation, maintenance and support
Participate in the management of the deployment environment
Participate in support queues to resolve issues
Assist with equipment moves for users and sites
Support for mobile devices
Performs other tasks, as assigned by the Director of Corporate IT, as well as working with other departments as needed
Qualifications & Characteristics
Ability to assess a problem and to coordinate and execute solutions
Strong organizational and time management skills; ability to handle multiple tasks and projects simultaneously
Strong analytical and statistical skills
Strong verbal and written communication skills
Ability to integrate into a team environment and lead projects when required
Ability to pick up new technologies quickly and create standardized procedures
Demonstrate resourcefulness and ability to overcome obstacles
Ability to work flexible hours as required
Strong experience documenting build standards, and generating user facing documentation and HOW TOs
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq's policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual's race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq's policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.