City of Fort Collins

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Technician I, Premise (Finance)



POSITION TITLE: Technician I, Premise (Full-Time Regular) (Contractual)
REQUISITION #: req8116
DEPARTMENT: Broadband
LOCATION: UTILITIES SERVICE CTR - BLDG A
BENEFIT CATEGORY: Contractual View Classifications & Benefits
EMPLOYMENT TYPE: Full-Time Regular
ANNUAL SALARY RANGE: $50,216.00 - 75,328.00 (Salaries are paid biweekly)
ANNUAL ANTICIPATED HIRING RANGE: $56,000.00 - 69,000.00 (Salaries are paid biweekly)
SELECTION PROCESS: Application deadline is 3:00 p.m. MT on 5/28/2025.

You will receive an email acknowledgment when you have successfully submitted an application. Your completed application will be forwarded to the hiring manager. You will be notified if you are selected for further testing or interviews. Please keep your contact information up-to-date. The status of your application will be updated in your applicant profile. Post-offer background check and motor vehicle report required.

Why Work For the City of Fort Collins?
  • Medical, dental, vision (for self, spouse, domestic partner, children) - eligible on the 1st of the month following date of hire
  • Paid vacation, paid holidays, and sick
  • Flexible spending: Medical expenses FSA, dependent FSA or both
  • Employee Assistance Program: counseling, legal, financial assistance
  • Life insurance, short-term and long-term disability
  • Wellness program, workout facilities
  • Employee/family onsite health clinic
  • Learning and development opportunities at all levels in the organization with opportunities for career mobility
  • Collaborative work environment
To learn more about The City of Fort Collins and Our Community, please read Our Community and Our Organization Brochure

Job Summary
We are searching for a highly motivated and skilled Premise Fiber Technician to join our team in a 6-month contractual role. You will be responsible for the installation, maintenance, and repair of fiber optic cabling within customer premises, ensuring reliable and high-speed internet connectivity. This role requires a keen eye for detail, strong technical skills, and a commitment to delivering exceptional customer service.

Responsibilities: Installation: Install and terminate fiber optic cable within customer premises, including homes, businesses, and data centers. Run and secure fiber optic cable in various environments, including walls, ceilings, and under floors. Connect fiber optic cable to network equipment, and optical network terminals (ONTs). Maintenance: Perform routine inspections of existing fiber optic installations to identify and resolve potential issues. Troubleshoot and resolve fiber optic network problems, including fiber breaks, signal degradation, and equipment malfunctions. Replace or repair damaged fiber optic cable and components. Documentation: Maintain accurate records of all work performed, including installation details and troubleshooting steps. Prepare clear and concise reports for internal and external stakeholders. Customer Service: Provide excellent customer service by communicating effectively with customers and explaining technical procedures in a clear and understandable manner. Always maintaining a professional and courteous demeanor.

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.

  • Installing, replacing, and maintaining fiber and Cat 5/6 outlets.
  • Setting up ONUs, extenders, set-top boxes, and phones for customers.
  • Troubleshooting Connexion equipment and products to ensure optimal performance.
  • Testing signal strength at the house box using a signal meter.
  • Installing and configuring multi-GIG products to meet service requirements.
  • Diagnosing and troubleshooting fiber issues using OTDR back to network access points.
  • Porting phone services to new ONUs as required.
  • Utilizing Connexion programs to provision, add, swap equipment, and close out service jobs.
  • Troubleshooting and optimizing Wi-Fi performance, including splitting networks for improved coverage.
  • Performing fiber re-splicing at the house box when necessary.
  • Running and replacing fiber drops or temporary drops when damaged.
  • Replacing flowerpot enclosures or lids as needed.
  • Assisting customers with basic setup of customer-owned mesh systems and equipment.
  • Factory resetting equipment and updating firmware to resolve remote service issues.
  • Reintegrating extenders to existing accounts following ONU swaps.
  • Utilizing troubleshooting tools to diagnose issues independently and minimize the need for Technical Service Representative support.
  • Conducting business site surveys, documenting findings, and completing tickets with detailed notes.
  • Running Ethernet drops and terminating Cat 5/6 cables with RJ45 connectors.
  • Setting up and troubleshooting phone lines to ensure proper functionality.
  • Identifying and documenting fiber drops and vault-related issues, including capturing and attaching photos for records.
  • Educating customers on installed devices, services, and best practices for optimal performance.
  • Completing service tickets with detailed notes and attaching relevant photos of identified issues.
  • Collecting, cleaning, resetting, and repackaging reusable equipment while ensuring proper e-cycling of old equipment.
  • Accurately updating status codes, including in-route, arrival, and completion, in Connexion programs.
  • Maintaining a clean, stocked, and organized service vehicle to support daily operations.
Management Responsibilities

No

City Competencies

  • Demonstrated cultural competence to effectively interact, work, and develop meaningful relationships with people of diverse identities, perspectives, and cultural backgrounds.
  • Strong learning orientation. Leverages all resources and is creative in ways of learning for self to continue adapting to changing issues and trends.
  • A desire and ability to understand the diverse needs of internal and external customers, and to create experiences and deliver services that exceed their expectations.
  • A desire and ability to utilize digital tools for organizational information, individual, and teamwork.
Required Knowledge Skills and Abilities
  • Strong organizational skills with attention to detail.
  • Proficiency in MS Office and industry-related software.
  • Ability to communicate effectively with customers and team members.
  • Working knowledge of fiber optic networks, installation, and troubleshooting.
  • Experience reading and interpreting telecom or construction drawings.
  • Familiarity with OTDRs, power meters, and fiber testing tools.
  • Understanding of basic networking, IP configurations, and VLANs.
  • Knowledge of OSHA safety regulations and fiber optic safety practices.
  • Strong problem-solving and critical-thinking skills.
  • Ability to manage multiple priorities and work independently.
  • Customer service skills with the ability to explain technical concepts.
  • Experience using work order and ticketing systems.
  • Basic understanding of low-voltage wiring and power requirements.
  • Ability to adapt to new technologies and evolving industry standards.
Required Qualifications

MinimumPreferredHigh School Diploma or GED and or functionally related licenses or certificates High School Diploma or GED

Experience Requirements

  • One year of related work experience with a telecommunication company; or equivalent combination of education and experience.
Studies have shown that women and people of color are less likely to apply for jobs unless they believe they can perform every job description task. We are most interested in finding the best candidate for the job, and that candidate may come from a less traditional background. The City may consider an equivalent combination of knowledge, skills, education, and experience to meet minimum qualifications. If you are interested in applying, we encourage you to think broadly about your background and skill set for the role.

The content in this posting was created for recruitment purposes. To view the full job description click the link below.

Technician I, Premise
The City of Fort Collins will make reasonable accommodations for access to City services, programs and activities and will make special communication arrangements for persons with disabilities. Please call (970) 221-6535 for assistance.

Notice Regarding Medical and/or Recreational Marijuana Use
Because the possession and use of marijuana, whether for medical use or otherwise, constitutes a federal offense and because the City is a drug free workplace, the City will not accommodate the medical use of marijuana and enforces written policy prohibiting working for the City while marijuana is in the body. The fact that state law recognizes medical marijuana as a prescribed, or otherwise permitted, medication does not alter or otherwise change this policy.

The City of Fort Collins is a bias-conscious employer. We ask that you please avoid the use of photos when submitting a resume and/or an application for employment. The City of Fort Collins is an Equal Opportunity Employer. Applicants are considered for positions for which they have applied without regard to race, color, religion, creed, national origin or ancestry, sex, sexual orientation (including perceived sexual orientation), gender identity and expression, disability, age 40 years or older, pregnancy or related condition, genetic information, and, in certain specific circumstances, marriage to a coworker or any other status protected under federal, state, or local law.

BACKGROUND CHECK AND MOTOR VEHICLE REPORT REQUIRED

Note: Some information in your application may be public information under the Colorado Open Records Act.Job Summary
We are searching for a highly motivated and skilled Premise Fiber Technician to join our team in a 6-month contractual role. You will be responsible for the installation, maintenance, and repair of fiber optic cabling within customer premises, ensuring reliable and high-speed internet connectivity. This role requires a keen eye for detail, strong technical skills, and a commitment to delivering exceptional customer service.

Responsibilities: Installation: Install and terminate fiber optic cable within customer premises, including homes, businesses, and data centers. Run and secure fiber optic cable in various environments, including walls, ceilings, and under floors. Connect fiber optic cable to network equipment, and optical network terminals (ONTs). Maintenance: Perform routine inspections of existing fiber optic installations to identify and resolve potential issues. Troubleshoot and resolve fiber optic network problems, including fiber breaks, signal degradation, and equipment malfunctions. Replace or repair damaged fiber optic cable and components. Documentation: Maintain accurate records of all work performed, including installation details and troubleshooting steps. Prepare clear and concise reports for internal and external stakeholders. Customer Service: Provide excellent customer service by communicating effectively with customers and explaining technical procedures in a clear and understandable manner. Always maintaining a professional and courteous demeanor.

Essential Duties and Responsibilities

The following duties and responsibilities are illustrative of the primary functions of this position and are not intended to be all inclusive.
Installing, replacing, and maintaining fiber and Cat 5/6 outlets.Setting up ONUs, extenders, set-top boxes, and phones for customers.Troubleshooting Connexion equipment and products to ensure optimal performance.Testing signal strength at the house box using a signal meter.Installing and configuring multi-GIG products to meet service requirements.Diagnosing and troubleshooting fiber issues using OTDR back to network access points.Porting phone services to new ONUs as required.Utilizing Connexion programs to provision, add, swap equipment, and close out service jobs.Troubleshooting and optimizing Wi-Fi performance, including splitting networks for improved coverage.Performing fiber re-splicing at the house box when necessary.Running and replacing fiber drops or temporary drops when damaged.Replacing flowerpot enclosures or lids as needed.Assisting customers with basic setup of customer-owned mesh systems and equipment.Factory resetting equipment and updating firmware to resolve remote service issues.Reintegrating extenders to existing accounts following ONU swaps.Utilizing troubleshooting tools to diagnose issues independently and minimize the need for Technical Service Representative support.Conducting business site surveys, documenting findings, and completing tickets with detailed notes.Running Ethernet drops and terminating Cat 5/6 cables with RJ45 connectors.Setting up and troubleshooting phone lines to ensure proper functionality.Identifying and documenting fiber drops and vault-related issues, including capturing and attaching photos for records.Educating customers on installed devices, services, and best practices for optimal performance.Completing service tickets with detailed notes and attaching relevant photos of identified issues.Collecting, cleaning, resetting, and repackaging reusable equipment while ensuring proper e-cycling of old equipment.Accurately updating status codes, including in-route, arrival, and completion, in Connexion programs.Maintaining a clean, stocked, and organized service vehicle to support daily operations.
Management Responsibilities

No Apply

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