Network Provisioning Engineer (Information Technology)
Company Summary:
Crown Castle works around the country to build and maintain the infrastructure behind the world's most revolutionary technologies. Crown Castle owns, operates and leases more than 40,000 cell towers and over 80,000 route miles of fiber supporting small cells and fiber solutions across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is an S&P 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of more than $80 billion.
Position Title: Network Provisioning Engineer - 5N
Position Summary:
The Network Provisioning Engineer (NPE) is responsible for all design, provisioning, turn-up, support and documentation of lit services sold on the Crown Castle Fiber network. Circuits are designed and configured within the various switched data and optical wave networks (including but not limited to Juniper MX, Cisco ASR, MRV, Ciena 3900 switches, Ciena 6500) using company defined configurations and standards.
Essential Job Functions:
Network Provisioning Engineers (NPEs) will be capable of mastering and performing ALL the following:
- Ethernet and IP circuit design and documentation using NetCracker and Visio
- Manual provisioning and troubleshooting of live production switches and routers – experience with Juniper, MRV, Cisco and Ciena 6500 preferred
- Internet Route Registry updates
- DNS configuration and support
- Participation in a rotating 24/7 on-call schedule and after hours maintenance
- Attend Kick-Off meetings in person or by phone
- Communicate clearly and effectively with Project Manager(s); flag jeopardies identified during the Provisioning process
- After completion close out tasks in appropriate system(s).
- Support Field Operations as required
- Flag capacity constraints to Supervisor/Manager as necessary
- Troubleshoot existing customer services and reconfigure as required
Education/Certifications
- High school diploma or equivalent
- Minimum 2 year technical degree or equivalent work experience (Civilian and/or Military)
- JNCIA certification is a plus
- Netcracker Circuit Inventory Management experience a plus
Experience/Minimum Requirements
- 3+ years of Ethernet, and/or DWDM circuit design, provisioning or equivalent engineering experience
- 3+ years in a carrier or ISP environment
- Knowledge and experience in wide area networking solutions that utilize at least (3) of the following; dark fiber, SONET, DWDM, IP and switched Ethernet
- Mastery of and demonstrated experience in provisioning and troubleshooting protocols such as QinQ, MPLS, VPLS, tag swapping and stacking, IP routing including BGP
Other Skills/Abilities
- Experience working with and provisioning to third party carriers
- Ability to work effectively independently and in a group; provide help and support to other divisions of the company.
- Comfortable in a fast-paced office environment and ability to meet multiple assignment deadlines
- Proven fault identification and analysis skills, critical thinking, proven ability to separate and troubleshoot layer 2 and layer 3 technologies and connectivity
- Experience documenting network facilities and circuits
- Understanding of Collocation and Carrier Hotel “Meet Me Rooms – (MMR)”, cross connect and demarcation standards and procedures.
- Understanding of Customer (or Carrier) Facility Assignments (CFA)
- Personal commitment to network safety and security, including safeguards to sensitive or confidential customer and company information
- Excellent verbal and written communication skills
- Excellent organizational/administrative skills
- A positive attitude and desire to deliver exceptional results for our customers.
- Strong Microsoft Office (Excel, Visio, Word and PowerPoint) skills
Industry
Telecommunications
Computer Networking/IS-IT
Wireless
Employment Type
Full-Time
Individual Contributor
Working Conditions
Works in a normal office setting with no exposure to adverse environmental conditions. The position requires constant close-up viewing of multiple computer monitors, and typing with standard computer keyboard and mouse. Could be required to travel – typically less than 4 times per year, which may include overnight stays away from home - to other company locations, or designated training locations based on business needs. Position will require participation in on-call rotation, including some holidays.
