LithoFlexo Grafics
Customer Service Representative (Finance)
Maintains relationship with customers via telephone and email, receives all art, orders and requests for pricing and advises customers regarding the status of their orders in process.
Speaks directly with prospective customers collecting customer information and product specifications.
Receives purchase orders from customers via email, fax or telephone. Reviews all aspects of the order before accepting order and confirming.
Coordinates artwork to determine availability of cutting die and cylinders.
Monitors print proofs through the entire life cycle of the process to ensure that it moves seamlessly through all departments to final production.
Processes new purchase orders into the system specific to individual job and customer including any particular delivery or shipping requirements.
Notifies all pertinent plant personnel of any special orders around purchasing, production or rush orders maintaining clear and fluid communication at all times.
Routes supplies, job jacket and materials such as paste-ups, artwork, copy, film or prints to work areas to put job order into production.
Resolve inquiries and investigate complaints in a timely manner exhibiting excellent service and follow through.
Alerts team members to the existence of, and seeks resolution to production issues that may delay the shipment of an order.
Prioritize orders as necessary, which may require selecting from several alternatives to best service the customers' needs.
Why join us? Take a look at all the perks we have to offer!
Comprehensive and competitive medical, dental and vision health insurance
Excellent 401(k) retirement plan with generous company contribution
Eight paid holidays a year in addition to paid time off that increases with tenure
Short term & long term disability along with company paid life insurance
We pride ourselves in investing in our employees by offering onsite training and the ability to have unlimited growth potential within our organization
We believe in rewarding our employees with performance based salary increases