The Spinx Company
Copy Of Car Wash Tunnel Manager (9100) (Project Management)
Directs and coordinates staff in providing customer service activities.
Reviews and acts upon customer requests, complaints and inquires to ensure quality customer service.
Responsible for maximizing sales and profits within the car wash. Controls car wash expenses, monitors and corrects shrinkage problems and operates within budget.
Coaches Associates and Secondary Management Personnel Coaches within the carwash to ensure compliance with Merchandising, Pricing and Administrative requirements established by The Spinx Company, Inc.
Plans and prepares work schedules in accordance with Labor Scheduler, and assigns employees to specific duties.
Conducts customer service, safety and environmental training programs.
Coordinates training for employees. Evaluates performance, implements disciplinary procedures as required and properly documents actions.
Leads by positive example - Wow the customer- May have to wipe down, vacuum, or wash vehicles
Responsible/accountable for the facility, its overall physical image maintenance, equipment, safe environment, inventory, cash & cash equivalencies.