IT Infrastructure & Operations Manager (Information Technology)

This position requires the ability to work in our Salem, MA office.

Salem Five Bank is seeking a senior technologist to lead and drive the IT Infrastructure and Operations organization. The IT Infrastructure & Operations Manager will plan, direct and manage the daily operations of the technology operations including server engineering, network, telephony, communications, and technology architecture.

The Infrastructure and Operations Manager will be an active participant in developing, implementing, and managing information technology strategies and initiatives for Salem Five. The incumbent is responsible for organizational leadership on technology infrastructure issues, ensuring the alignment of infrastructure solutions, and availability with business strategy. S/he will leverage new/existing technology to help Salem Five differentiate itself from other competitors.  S/he will direct the planning and implementation of IT infrastructure systems in support of business operations to improve service quality, cost effectiveness, and business development.

Primary Responsibilities include:

IT Leadership & Strategic Planning:

• Oversee a team of information systems professionals responsible for the operation and maintenance of the production environment as well as engaged in various projects related to the IT infrastructure.
• Provide effective organizational management through timely, candid, and constructive feedback. Develop associates to their fullest potential and provide challenging opportunities that enhance associates' career growth. Develop talent pool to ensure adequate bench strength and succession planning.
• Provide effective leadership through prioritization based on visions, goals, shared decision making within understood boundaries.

• Plan, propose, and manage budget processes for IT projects, maintenance, expense management.

• Act as the technology partner for both IT and businesses teams across the organization.
• As the Bank's technology adviser to the CIO, bring the right technology choices and recommendations while keeping the balance on the cost and its impact to the company.

• Champions I&O involvement in the IT organization's innovation efforts and its role in experimenting with new solutions to take advantage of business opportunities.

Technology and Planning:

• Contributing to the technology roadmap for the bank.
• Responsible for driving the technology infrastructure, system availability, disaster recovery, and maintaining a highly controlled environment to meet the regulatory and cyber security requirements.
• Maintain and manage a hybrid data center infrastructure utilizing Azure as well on on-premise technology infrastructure.
• Leverage cloud and outsourced infrastructure services where appropriate, taking into account requirements, capabilities, regulatory requirements, and cost structures and drive the maturity within the organization.
• Embrace new and emerging technologies to support operations and customers through flexibility and the ability to learn and adapt to change.
• Balance managing project commitments with maintenance and production work.

• Meet with departments to identify specific objectives and needs (e.g. scope of project, types of hardware, and operational uses) for network design and implementation.
• Oversee the technology design, strategy, justification, implementation, and maintenance of the Bank's network, infrastructure computing, and voice services for all locations.
• Monitor regulatory compliance with information security and determine the applicability of current regulations and best practices. 
• Develop, implement, and enforce security policies and procedures working with the IT security team.

• Drive technological innovations and improvements without disruption to the production environment.
• As well as additional Operational Responsibilities.

Who We Are: Join an organization that prioritizes innovation, customer service and supporting the communities we serve. Love the people you work with while participating in and helping to shape our collaborative environment. When you join Salem Five, you become part of a growing, regional financial services company. Salem Five has more than 30 retail banking branches throughout Essex, Middlesex, Norfolk and Suffolk counties, an Insurance division, strong business banking capabilities, a Wealth Management & Trust organization and a Mortgage Company that has provided homeownership to generations of families.

Why Salem Five: We've been around since 1855 – which means we will be around a lot longer – but we also know what it takes to be competitive in this day and age.  We pride ourselves in being one of the first banks on the internet and continually try and push ourselves to offer the latest in online and mobile banking to serve our customers in whichever channel they prefer. Whether it be a virtual assistant via our website, obtaining cash at ATMs without a card present, or going through the mortgage process via our digital app, we want to offer the digital experiences that customers want. Continued company growth offers opportunities for individual growth.

Salem Five believes deeply in supporting the communities in which we reside. Donations through our Charitable Foundation or events at the branch or location-level are an important part of our DNA. We would not be the company we are without our commitment to businesses and organizations that help the region thrive and to our employees. Come see what we're all about.

EDUCATION and/or EXPERIENCE:

• At least 5 years of experience managing teams responsible for technology, data center, helpdesk, networking, architecture.
• Ability to manage, coach, mentor and develop employees is a key ingredient for a successful candidate
• Demonstrated ability to negotiate complex and often contentious issues; reach consensus and work through people to achieve key goals.
• Excellent track record of understanding and interest in current and emerging technologies demonstrated through training, job experience, or industry activities
• Must have excellent time management and organizational skills to coordinate a wide range of assignments by managing dependencies, expectations and effectively communicate with stakeholders and architecture throughout all levels of the organization.
• Successful track record of effective vendor management
• Bachelor or Master degree in Computer Science, Computer Engineering, Information Management, IT, or any engineering discipline with significant coursework in information technology, computer science, or similar qualifying area, or equivalent experience

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit and use hand to finger, handle or feel. The employee is occasionally required to stand, walk and reach with hands and arms. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.

Benefits/Incentives:  Health Insurance, Dental, Vision, Flexible Spending Account, Health Savings Account, 401k Matching, Tuition Reimbursement, Employee Referral Program, Summer Family Outing, Annual Holiday Reception and more

Salary Range:            Competitive Base plus Incentive

Ready to apply? If this job sounds like a fit for you, then click on Apply/Apply Now in this posting. We look forward to talking with you.

Qualified candidates may also submit a resume and application online at salemfive.com/careers or mail your resume to Human Resources, 210 Essex Street, Salem, MA 01970.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) Information Systems