Sr Office Coordinator (Administrative)

We Impact Lives Through Purpose-Driven Work in A People First Culture

Ascend Learning is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data driven solutions across the lifecycle of learning.

Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers.

We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.

Ascend Learning leads the way in innovation and solution creation to improve outcomes and deliver results for students, educators, and healthcare workers in the ever-changing field of healthcare. We offer advanced resources that drive nursing success, empower front-line certified allied health workers, help physicians pass boards and stay current, and provide education management tools for medical education programs.

WHAT YOU'LL DO

As an Office Coordinator you will be responsible for the efficient operation and maintenance of the office's physical environment, ensuring a safe, functional and welcoming workspace.  You will coordinate with office services, manage vendor relationships, oversee facility-related projects, and assist with space planning and daily facility needs in line with Corporate Real Estate operational guidelines and in accordance with the objectives of the company. You will play a key part in enhancing employee experience and supporting business continuity.

WHERE YOU'LL WORK

This position will work onsite from our Burlington, MA office location.

HOW YOU'LL SPEND YOUR

• Provide welcoming greetings and strong customer service to all visitors, vendors, employees, and delivery personnel, both in person and over the phone. Coordinate access badges for employees and guests.
• Coordinate participation in Fire Life Safety drills, monitor safety signage and equipment compliance, and maintain First Aid kits.
• Manage the functions and organization of the mailroom, maintenance of mailing machines Pitney Bowes and Fed Ex, and order and maintain mailing supplies. Manage package deliveries, distribute daily mail, organize mailroom functions, maintain mailing machines, and order mailing supplies.
• Order office supplies and maintain inventory.
• Conduct routine walk-throughs to monitor facility issues, coordinate with Property Management for maintenance needs. Bring concerns and ideas for a better work environment for consideration and resolution to the Corporate Real Estate team.
• Maintain vendor information and contracts, manage food and beverage stocking, and oversee kitchen and conference room organization.
• Support office events and Community Days, including planning, supply ordering, setup, and takedown.
• Manage space planning software, fulfill furniture and equipment requests, and coordinate moves and clear-outs for employees.

 

WHAT NEED

• High School Diploma or GED Required.
• 3+ years of professional office experience.
• Detail-oriented with strong organizational, workflow, and follow-up skills.
• Proficiency with Microsoft Suite Office (MS Word, Excel, Outlook, PowerPoint) and Facilities ticketing or tracking systems. Experience with space planning software a plus.
• Ability to manage multiple priorities and respond quickly to evolving needs with strong problem solving and decision-making skills while maintaining a calm demeanor.
• Ability to interact with all levels of the organization while exhibiting a high level of professionalism, discretion, and confidentiality.
• Knowledge of mail processes, such as postage machines, FedEx, and UPS.
• Possesses working knowledge of the operation of printers, scanners, postage meters, and other office equipment.
• Role requires regular on-site presence, walking throughout the office, and occasional lifting or moving of supplies and office equipment. This role is not Hybrid and requires residence in the local area.

BENEFITS

• Flexible and generous paid time off
• Competitive medical, dental, vision and life insurance
• 401(k) employer matching program
• Parental leave
• Wellness resources
• Charitable matching program
• Hybrid work
• On-site workout facilities (Leawood, Gilbert, Burlington)
• Community outreach groups
• Tuition reimbursement

Fostering A Sense of Belonging

We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued and be their authentic selves. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.

About Ascend Learning

As a tech-enabled services company, Ascend Learning is a national leader in developing and delivering data-driven online educational content, software, assessments, analytics, and simulations serving institutions, students and employers across healthcare, fitness and wellness, public and workplace safety, skilled trades, insurance, financial services, cybersecurity, and higher education. We're committed to accelerating the learning pathways that can move people into careers where they have the knowledge and skills to have an impact and help change lives in the communities they serve. Headquartered in Burlington, MA with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America's 2023 Greatest Workplaces for Diversity.

Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S. based positions with Ascend Learning, LLC must be legally authorized to work in the United States and verification of employment eligibility will be required at the time of hire.

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Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. Administrative Support