Director Sales Strategy & Operations, Kimberly-Clark Professional (Personal Services)
Director Sales Strategy & Operations, Kimberly-Clark Professional
Job Description
You're not the person who will settle for just any role. Neither are we. Because we're out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you'll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you'll help us deliver better care for billions of people around the world. It starts with YOU.
We are seeking a visionary, data-driven, and customer-obsessed Director of Sales Strategy & Operations to lead the evolution of Kimberly-Clark Professional's North American B2B go-to-market strategy. This leader will be instrumental in driving revenue growth, transforming our sales tech-stack, and enhancing engagement across distributor and end-user channels.
In this role, the Director will sponsor and prioritize strategic initiatives across the KCP NA Sales organization, guiding investment decisions, resource allocation, and cross-functional alignment to enable growth and transformation. Coordinated execution of our plans is critical, and this role serves as a vital connector across Sales, Marketing, Revenue Growth Management (RGM), Finance, Capability, and Supply Chain to ensure seamless and synchronized efforts. By fostering collaboration and alignment among these functions, the Director will drive cohesive and effective execution of strategic initiatives.
The Director will focus on securing maximum impact and benefit for our customers while maintaining alignment with our strategic plans. They will bring external market insights, emerging trends, and innovative technologies into the organization, translating them into actionable strategies that deliver immediate results. By modeling the future of sales operations and breaking it into practical, high-impact steps today, this role ensures alignment with our Strategic Business Plan while building a more agile, productive, and customer-centric commercial engine.
The ideal candidate brings deep expertise in B2B sales operations, digital enablement, and cross-functional leadership, and can lead transformative change that commercializes every customer touchpoint.
In this role, you will:
Commercial Strategy & Growth Enablement
Architect and execute a unified commercial strategy that integrates Sales, Capability Marketing, RGM, and Customer Experience to drive profitable growth.
Lead GTM Sales transformation by modernizing sales coverage models, territory planning, distributor engagement, and end-user targeting strategies.
Owns prioritization of critical projects based on the needs of Sales and the Customer across Customer Service, RGM, Capability and Marketing & CX to deliver a seamless, end-to-end customer experience.
Drive a cohesive commercial execution for our DSR's (Distributor Sales Reps) by providing the voice of sales for pricing, promotions, product training, claims resolution, and loyalty programs all in one easy-to-use access point.
Design and manage sales incentive programs aligned with strategic priorities and customer value creation.
Sales Operations, Sales Analytics & Revenue Enablement
Sales Operations – Sets the Rewards and Recognition programs to drive motivation and culture. Executes annual sales events such as North American Sales Meeting and Key Contributor reward trip. Executes fleet management, sample center and sales support function to remove administrative burden from the sales organization.
Sales Analytics: Lead the development of metrics, dashboards, and reporting that provide clear visibility into customer performance, sales execution, and market dynamics. Deliver actionable insights that inform strategic decisions, support pipeline management, and improve forecast accuracy. Go beyond traditional sales-out reporting to include KPIs that reflect tool adoption, DSR engagement, and customer behavior—enabling more predictive, data-driven actions aligned with business priorities and the Annual Business Plan (ABP).
Prioritizes Learning & Development execution calendar to ensure sales teams and DSRs are equipped and have access to flexible training options for product knowledge and innovation, selling skills and competencies, and buyer behavior by market segment content. (Dotted Line accountability)
Co-Creates Sales techstack roadmap with Sales Enablement/CRM projects to deploy and scale sales technologies (i.e. Salesforce, Power BI, AI) to enhance visibility, agility, and decision-making and optimize salesforce productivity (Dotted Line accountability)
Omnichannel Customer Engagement & Experience
Build and operationalize a connected customer engagement model across digital, distributor, and direct channels.
Leverage customer segmentation, behavioral data, and predictive analytics to personalize engagement and drive retention.
Partner with Marketing and CX teams to deliver integrated campaigns, product education, and value-based selling strategies.
Lead initiatives to digitize and streamline order management, claims, and coupon resolution processes.
Cross-Functional Collaboration
Marketing: Collaborate closely with Marketing to align integrated campaigns, product education, and value-based selling strategies. Ensure marketing initiatives are synchronized with sales priorities to deliver incremental value and revenue for both our customers and KCP. Drive alignment with the Annual Business Plan (ABP) and sales prioritization, ensuring marketing efforts directly support investment decisions based on customer stratification and commercial focus.
Sales Finance: Partner with Sales Finance to drive strategic investment decisions, manage sales incentive programs, and ensure financial alignment across commercial initiatives.
Capability: Partner closely with Sales Capability to define and implement a comprehensive learning agenda that aligns with sales strategy, market dynamics, and evolving customer needs. Lead the assessment of sales team capabilities, market readiness, and strategic alignment to identify gaps and prioritize development initiatives. Drive progress on the Day-In-The-Life (DITL) framework to ensure sales roles are optimized for productivity, engagement, and impact. Champion a culture of continuous learning and performance enablement through targeted programs, tools, and coaching
Revenue Growth Management (RGM): Partner with RGM to ensure pricing, promotions, and revenue strategies are precisely aligned with sales execution. Focus on delivering the right price at the right time to maximize productivity for both our customers and our Distributor Sales Representative (DSR) partners. Leverage analytics to identify and activate growth levers, ensuring decisions are grounded in customer value and commercial impact. Align all efforts with the Annual Business Plan (ABP) and pricing guidelines to support strategic investment and execution discipline.
Supply Chain: Collaborate with Supply Chain to translate operational metrics into actionable insights that enhance commercial planning and execution. Leverage supply chain data as a strategic asset—turning service levels, lead times, and fulfillment performance into points of differentiation that can be used to strengthen customer partnerships. Ensure alignment with sales priorities and the Annual Business Plan (ABP) to drive value creation and executional excellence.
Team Culture & Leadership Philosophy
The Director of Sales Strategy & Operations (Commercial Ops/Rev Ops) will be a culture carrier—fostering a high-performance, inclusive, and purpose-driven environment where people thrive and grow.
Collaborative & Cross-Functional: We break down silos and work as one team across Sales, Marketing, Customer Experience, and Supply Chain to deliver exceptional value to our customers.
Empowered & Accountable: We empower our teams to take ownership, make data-informed decisions, and continuously improve how we operate and engage.
Customer-Obsessed: Every initiative starts with the customer in mind. We listen, learn, and adapt to deliver seamless, personalized experiences across every touchpoint.
Innovative & Agile: We embrace change and lead with curiosity—leveraging technology, automation, and analytics to stay ahead of market trends and customer needs.
People-First Leadership: We invest in our people through coaching, development, and recognition. We celebrate wins, learn from challenges, and support each other's growth.
This role is ideal for a leader who thrives in a dynamic, matrixed environment and is passionate about building a culture of excellence, inclusion, and innovation.
About Us
Huggies®. Kleenex®. Cottonelle®. Scott®. Kotex®. Poise®. Depend®. Kimberly-Clark Professional®. You already know our legendary brands—and so does the rest of the world. In fact, millions of people use Kimberly-Clark products every day. We know these amazing Kimberly-Clark products wouldn't exist without talented professionals, like you.
At Kimberly-Clark, you'll be part of the best team committed to driving innovation, growth and impact. We're founded on more than 150 years of market leadership, and we're always looking for new and better ways to perform – so there's your open door of opportunity. It's all here for you at Kimberly-Clark.
Led by Purpose. Driven by You.
About You
You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.
You love what you do, especially when the work you do makes a difference. At Kimberly-Clark, we're constantly exploring new ideas on how, when, and where we can best achieve results. When you join our team, you'll experience Flex That Works: flexible (hybrid) work arrangements that empower you to have purposeful time in the office and partner with your leader to make flexibility work for both you and the business.
In one of our professional roles, you'll focus on winning with consumers and the market, while putting safety, mutual respect, and human dignity at the center. To succeed in this role, you will need the following qualifications:
Bachelor's degree in related areas.
15+ years of progressive experience in B2B Sales, Sales Strategy, Commercial Operations, or Revenue Enablement, & Marketing preferably in manufacturing, industrial, or packaging sectors.
Proven success leading GTM transformations and building scalable commercial operations.
Deep understanding of CRM, sales enablement platforms, and business intelligence tools (ie Salesforce, Power BI, Highspot.).
Demonstrated ability to lead cross-functional teams and influence senior stakeholders across Sales, CX & Marketing, RGM and Product Management.
Strong analytical mindset with a passion for data-driven decision-making and continuous improvement
Experience with distributor/channel partner ecosystems and end-user engagement strategies.
Executive presence, strategic thinking, and a bias for action.
Total Benefits
Here are just a few of the benefits you'd enjoy working in this role for Kimberly-Clark. For a complete overview, see www.mykcbenefits.com.
Great support for good health with medical, dental, and vision coverage options with no waiting periods or pre-existing condition restrictions. Access to an on-site fitness center, occupational health nurse, and allowances for high-quality safety equipment.
Flexible Savings and spending accounts to maximize health care options and stretch dollars when caring for yourself or dependents.
Diverse income protection insurance options to protect yourself and your family in case of illness, injury, or other unexpected events.
Additional programs and support to continue your education, adopt a child, relocate, or even find temporary childcare.
To Be Considered
Click the Apply button and complete the online application process. A member of our recruiting team will review your application and follow up if you seem like a great fit for this role.
In the meantime, please check out the careers website.
And finally, the fine print….
For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers. When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.
The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.
Employment is subject to verification of pre-screening tests, which may include drug screening, background check, and DMV check.
Veterans and members of the Reserve and Guard are highly encouraged to apply.
Kimberly-Clark will support in-country relocation for the chosen candidate for the role. The benefits provided will be per the terms of Kimberly-Clark's applicable mobility policies. The benefits/policy provided will be decided at Kimberly-Clark's sole discretion.
#LI-Hybrid
Salary Range: 181,220 – 234,260 USD
At Kimberly-Clark, pay is just one aspect of our total rewards package, which also includes a variety of benefits and opportunities to achieve, thrive and grow. Along with base pay, this position offers eligibility for a target bonus and a comprehensive benefits suite, including our 401(k) and Profit Sharing plan. The anticipated base pay range for this role is provided above for a fully qualified hire. Actual pay will depend on several factors, such as location, role, skills, performance, and experience. Please note that the stated pay range applies to US locations only.
Primary Location
Roswell Building 300Additional Locations
Worker Type
EmployeeWorker Sub-Type
RegularTime Type
Full time