Infosys Limited
Q1FY23 : Lead Consultant : ServiceNow Project Manager (Finance)
Job Responsibilities:
• End- to- End Program Delivery and Execution
• Manages the overall deliverables, and deadlines associated with tasks / projects
• Responsible for advising, consulting, and/or managing a complex program of projects
• Solid experience in program management of ServiceNow ITSM and ITOM products implementation.
• Creating a vision and roadmap for the client requirements
• Sets strategic direction for team and leads resources to achieve organization goals for ServiceNow ITSM and ITOM products
• Accountable for identifying and driving action plans cross-functionally
• Establish and facilitate governing bodies made up of business partners and senior leaders to determine strategic alignment of initiatives and programs, optimize prioritization of demand and resources and develop business cases for new initiatives
• Developing & delivering a Data Governance capability, including stakeholder engagement & mobilization and supporting processes and procedures
• Provide oversight and support on delivery of projects, acting as a point of escalation for the team and internal stakeholders, facilitate communication on any critical issues
• Maintain active relationships with key technology business partners, helping to inform roadmap, make decisions, and ensure products evolve proactively to meet future demands
• Partners closely with adjacent IT & Business teams to ensure the delivery and operations of digital capabilities
• Understand, track, measure, and map effectiveness using KPIs, journey maps, usage metrics, and any other explicit data reflecting business value of service
• Following-up with clients throughout the project lifecycle to ensure full understanding of needs and delivering value
• Monitors work intake systems to ensure that the assigned workstreams are providing timely & accurate responses
• Deliver progress updates to stakeholders and leadership
• Can quickly adapt when priorities are recalibrated
• Adopts an agile mindset and approach to delivery
• Provide leadership and direction to ensure quality products and services are being delivered to serve the business
• Exercise sound cost management. Identify if projects will not stick to originally planned budget or schedule and adapt plans accordingly
• Assess resourcing across product, platform and process teams and deliver data-based recommendations to senior leadership for resource and scope optimization
• Monitors team execution and ensures that procedures are effective and efficient via continuous improvement process
• Identifies opportunities for process simplification and leads efforts to implement
The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.
About Us
Infosys is a global leader in next-generation digital services and consulting. We enable clients in 46 countries to navigate their digital transformation.
With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.
To learn more about Infosys and see our ideas in action please visit us at www.Infosys.com. EOE/Minority/Female/Veteran/Disabled/Sexual Orientation/Gender Identity/National Origin