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Gordon Biersch - Host - Hartsfield-Jackson Atlanta International Airport (Creative Design)



Position Description Summary:

The Host is responsible for daily execution of the Mission Statement, which includes providing First Class Service to both internal and external customers.  The Host/Hostess is also responsible for the receiving and seating of guests and performing a variety of other tasks within a restaurant establishment which may include ringing up orders, refilling beverages, setting tables, and cleaning eating/serving areas.

 

Duties and Responsibilities:

  • Exceed First Class Service standards and behavior with every guest, business partner and peers.
  • Greets every guest with a friendly smile and positive attitude.
  • Maintains consistent attention to the entrance of the restaurant and welcomes all guests with a smile and appropriate greeting following the company's customer service standards.
  • Responds appropriately to guest concerns.
  • Bussing tables, taking carryout orders and restocking the display case.
  • Maintain and use seating chart for rotation of stations 
  • Records guests seating times in a consistent manner providing the highest quality of service.
  • Seats guests and presents the menu 
  • Communicates with the wait staff and other restaurant personnel to ensure a guests' positive experience.
  • Performs the tasks of the cashier and/or bus person as required including cashing out guests.
  • Answer phones and guest's questions.
  • Maintain clean organized work environment that is free of safety hazards; May include sweeping and mopping.
  • Accountable for compliance with all local, state, federal laws and regulation including those relating to food safety.
  • Other duties as assigned..
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