SCOPE: The Regional Manager of Touchstone Property Management Services is responsible for performing all duties and functions required for efficient operation of CMHA's affordable housing/mixed financing properties in cost effective and efficient manner. This position is responsible for supervising Affordable Housing Property Managers and key personnel for assigned properties.
ESSENTIAL DUTIES AND RESPONSIBILITIES: The below statements are intended to describe the general nature and scope of work being performed by this position. This is not a complete listing of all responsibilities, duties and/or skills required.
· Plan and manage the activities of all assigned Affordable Housing Property Managers and key personnel. · Responsible for managing the operations of the affordable housing portfolio in a cost effective and efficient manner. · Ensure established occupancy targets are reached and maintained for each property and overall portfolio. · Seek and create new revenue sources and grow the property management services business for Touchstone by marketing, networking and pursuing new contracts. · Ensure that established receivable targets are reached and maintained, while ensuring financial stability of respective properties. · Responsible for all required reports and vouchers are being submitted in an accurate & timely manner. · Ensure that an adequate number of personnel are on site daily to meet tenant's needs. Ensuring holidays are covered on an on-call basis. · Work corporately and efficiently with CMHA departments as required to produce all necessary outcomes for management and all required reporting & submission of funder information of the affordable housing portfolio. · Provide exceptional customer service to prospective tenants, vendors, co-workers, and all other stakeholders. · Ensure that all new hired staff receives an orientation to their assigned property, job tasks, quality requirements, and tenants service levels. Further ensure that all assigned property personnel receive required continuing education and training. · Ensure that all maintenance requests are done correctly and completed in the allotted time frame. · Observe and monitor assigned properties to insure that agency policies and SOPs are followed to maintain standards for safety, quality, and overall company and tenant satisfaction. · Ensure that each property location, its work areas, equipment, tools, buildings and grounds are maintained in gold standard condition at all times. · Handle and resolve tenant complaints and inquiries in a timely and professional manner ensuring that a "win-win" solution results and that both the tenant and CMHA are satisfied with the outcome. · Be thoroughly knowledgeable, comply and enforce in a fair and equitable manner, all company operating and personnel policies, procedures, rules and regulations. · Ensure all financial data and reporting are produced accurately and timely including monthly/quarterly/annual financial packets and budgets. Ensure all stakeholders, including regulatory agency funders, and investors receive required timely and accurate reports. · Keep respective developments in compliance with all Regulatory Authority rules and regulations, such as Low Income Housing Tax Credit Program, etc. · Ensure annual and interim recertification are processed accurately and on a timely basis. · Responsible for creating and reviewing employee's accountabilities. · Maintain and demonstrate professional and technical knowledge by attending seminars, educational workshop training sessions; reviewing professional publications; establishing personal networks; participating in professional societies; becoming involved in community events and always representing the company in a positive professional manner. · Approve and oversee any project improvements. Work with the Development and Construction departments to develop, rehab, and construct new mixed finance developments · Coach staff personnel to study and investigate areas such as quality improvement, cost reduction, method improvements, and equipment maintenance. · Perform additional duties as assigned.