Fred Beans Imports of Flemington, Inc
Service Manager (Project Management)
Maximize stall utilization by staffing shop to its maximum level.
Monitor Daily and Weekly Production objectives are set and met.
Enforce compliance with the Service Quality Process.
Counsel with and train ASMs.
Conduct interviews and assist in staffing needs to keep shop and operations a capacity.
Measure customer hours and maintenance vs. repair.
Determine and maintain pricing for shop and Quick Lane services. Maintain & develop customer loyalty system.
Supervise and monitor all direct mail and marketing efforts.
Utilize ADP to create reports for Managers and Supervisors.
Monitor and maintain bi-weekly group leader meetings.
Advise and monitor for positive CSI Maintain the tracking system.
Follow up and correct all complaints within 24 hours.
Become familiar with and follow up with all manufacturer and aftermarket warranty company policies and procedures.
Establish and maintain productive relationships with the manufacturer's designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.
Monitor the use of special warranty programs for diagnosis time, straight time repairs, etc. for abuse by the service sales and/or technical staff.
Handle customer complaints that demand management's attention tactfully, promptly and with genuine concern for the customer's problems.