Technical Product Support Analyst (Manufacturing)
Equifax is hiring Product Technical Support Analysts for our St. Louis service center. The Technical Product Support Analyst assists external and internal clients with questions/problems regarding multiple Equifax applications and services. S/he receives and responds to telephone and written requests, then investigates and resolves or tracks progress through resolution.
Applicants must be able to work onsite (not remotely) from 10:30am to 7:00pm Monday-Friday, and one Saturday shift each month from 8:30am to 5:00pm.
Who is Equifax?
At Equifax, we believe knowledge drives progress. As a global data, analytics and technology company, we play an essential role in the global economy by helping employers, employees, financial institutions and government agencies make critical decisions with greater confidence.
We work to help create seamless and positive experiences during life's pivotal moments: applying for jobs or a mortgage, financing an education or buying a car. Our impact is real and to accomplish our goals we focus on nurturing our people for career advancement and their learning and development, supporting our next generation of leaders, maintaining an inclusive and diverse work environment, and regularly engaging and recognizing our employees. Regardless of location or role, the individual and collective work of our employees makes a difference and we are looking for talented team players to join us as we help people live their financial best.
The perks of being an Equifax employee?
We offer excellent compensation packages with market competitive pay, comprehensive healthcare packages, 401k matching, paid time off, and organizational growth potential.
Grow at your own pace through online courses at Learning @ Equifax.
What You'll Do:
Supports external and internal clients by investigating access, configuration, compliance, functionality issues; troubleshoots using different production and support applications, file archives, logs, and technical team contacts to resolve reported problems.
Receives and professionally responds to telephone and written requests from external and internal clients (initial and follow-up).
Documents research, client communication, and issue resolution in ticketing tools.
Handles post-promotion testing, on-call support for urgent requests (including after hours support).
Participates in service improvement efforts and training.
High school diploma, or GED.
1-3 years of customer service experience, preferably in a product support or technical environment.
6+ months experience working with Windows-based applications, file structures, editors, and file transfer methods.
Extra points for any of the following:
Bachelor's degree in a technical field and 3 years in a related role (i.e., technical customer support experience in a SaaS environment).
Working knowledge of Equifax applications and services.
Technical experience working with data files, logs, configuration, and troubleshooting.
Basic knowledge of databases, SQL.
Familiarity with a ticketing system.
Physical Requirements or Environmental Factors (if applicable):
Position is largely sedentary requiring a significant amount of keyboarding.
Requires varied shift work. May need to work additional hours periodically to resolve urgent problems, provide after hours support, or perform post-promotion testing.
Success attributes of an Equifax employee; does this describe you?
Think and act differently
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
If this sounds like somewhere you want to work, don't delay, apply today - we're looking for you!
Primary Location:USA-St. Louis-2330 Ball
Function:Function - Fulfillment / Operations