Enterprise Applications Senior ServiceNow Engineer (Information Technology)
JOB SUMMARY
Colorado Public Employees' Retirement Association supports the aspirations and dreams of a secure defined benefit retirement for over 700,000 members working for Colorado. By joining our team, you would become one of them, have direct influence supporting the retirement security of people you know, and be part of an IT team that enjoys teamwork, exceptional benefits, and opportunity to grow your skills and learn new skills.
We are seeking a highly skilled and experienced Senior ServiceNow Engineer to join our dynamic team. The ideal candidate will have a deep understanding of the ServiceNow platform, including architecture, design, and implementation. As a Senior ServiceNow Engineer, you will be responsible for driving the development and customization of the platform, working closely with cross-functional teams, and ensuring the success of ServiceNow solutions across the organization.
KEY RESPONSIBILITIES
- Design & Implementation: Lead the design, development, and implementation of complex ServiceNow solutions including ITSM, ITOM, ITBM, and custom applications.
- Customization & Configuration: Customize and configure ServiceNow modules, workflows, forms, and business rules to meet specific business requirements.
- Integration: Collaborate with internal teams to integrate ServiceNow with various third-party tools, systems, and APIs.
- Technical Leadership: Provide technical leadership and guidance to junior engineers and development teams, ensuring adherence to best practices and coding standards.
- Incident & Problem Management: Support incident and problem management processes, ensuring timely resolutions and effective root cause analysis.
- Upgrades & Maintenance: Lead and manage platform upgrades, patches, and application updates to ensure the ServiceNow environment is up-to-date and secure.
- Troubleshooting & Support: Provide expert troubleshooting and issue resolution for ServiceNow incidents, problems, and changes.
- Documentation: Create and maintain technical documentation for developed solutions, integrations, and workflows.
- Collaboration: Work closely with business stakeholders, project managers, and IT teams to understand requirements, gather feedback, and drive continuous improvement.
- Best Practices & Governance: Ensure that solutions follow established best practices, including design, security, and performance guidelines.
WHAT WE OFFER
- Standard office environment with frequent computer use
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- A collaborative and inclusive team culture.
- Flexible work environment with remote options.
- Required occasional on-call assistance outside of normal business hours
JOB DESCRIPTION
This position is responsible for designing, implementing, maintaining, testing, monitoring and assessing improvements for technology systems across the organization. Serves as an escalation resource for teammates and peers to address complex technical matters. Leads application and systems security maintenance, planning and implementation for enterprise applications. Manages technology projects of various sizes and deliver process improvement solutions.
ESSENTIAL FUNCTIONS
- Implements, upgrades and maintains multiple systems and processes for the organization
- Apply different techniques to analyze, test and implement ad-hoc solutions in a prudent and swift manner. Foresee and avoid potential impacts on the business and colleagues
- Adept at making decisions and optimizing future work utilizing planning, testing, and proof of concepts
- Liaise with vendors and other IT personnel for problem resolution
- Provides technical and task leadership on moderate to large size projects with minimal supervision required from senior staff and management
- Participates in setting technical direction, training, and mentoring other teammates to develop skills and introduce new concepts
- Writes and maintains custom scripts to increase system efficiency and automate tasks
- Participating in Business Continuity through Disaster Recovery planning and testing
- Implements, configures and administer products enabling ITSM processes
- Implements process automation across the organization to improve efficiency and reduce errors
QUALIFICATIONS
- Degree in technical (STEM) field and four years' experience in technical role preferred, or equivalent combination of education and experience
- Ability to conceptualize entire platforms and integrations, with demonstrated security knowledge
- Thorough understanding of ITIL/ITSM processes
- Able to capacity plan, understanding current hardware, software and licensing needs
- Ability to present ideas in business-friendly and user-friendly language
- Experience with batch job schedulers, scripting language, SQL, Oracle and ERP systems preferred
- Adept at administering and integrating enterprise applications for the organization
- Excellent oral and written communication skills
- Strong understanding and demonstrated experience with system design and software integration
WORKING CONDITIONS
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Standard office environment with frequent computer use
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Required occasional on-call assistance outside of normal business hours
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All employees are expected to present themselves in a professional manner in alignment with the financial services industry
HYBRID WORK OPTION
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Opportunity to work from home up to three days per week. Eligibility dependent upon factors detailed in PERA's Work from Home Policy.
JOB DESCRIOTION DISCLAIMER
This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of an employee. Duties, responsibilities, and activities may change or new ones may be assigned with or without notice.
Unfortunately, at this time, we cannot consider candidates that require sponsorship (now or in the future), or are located outside of the US.
All Colorado PERA employees are subject to PERA's Ethics Policy and some employees are subject to the Personal Trading Policy. These policies include restrictions on outside business activities and employment and have certain requirements on personal trading. You may request copies of these policies from PERA's talent acquisition team and any questions can be answered by PERA's Investment Administration team.
INTERESTED CANDIDATES
Complete the employment application online at https://www.copera.org/careers. Please have copies of your resume and cover letter available to upload
ABOUT COLORADO PERA
Looking for a career where you can make a difference? Colorado PERA offers benefit services to public employees across Colorado, including teachers, state troopers, snowplow drivers, correctional officers and many others who provide valuable services. As Colorado's largest pension plan, we serve and educate over 700,000 members who are former and current public employees.
At PERA you will earn more than a paycheck. PERA is a culture where you can grow your potential and work in an inclusive environment, where diverse perspectives are valued. We hire exceptional employees and recognize that our people are our best asset. Not only do we make sound investments for our members, PERA invests in our employees' growth through training and leadership opportunities.
To promote wellbeing, we offer hybrid or flexible working options for most roles and a total rewards and benefit program including health, dental and vision coverage - eligibility starts the first day of the month following the date of hire for most plans; generous paid time off and volunteer hours; pension and retirement plans, including PERA's defined benefit plan, 457 defined contribution plan, and 401(k) employer match, as applicable; tuition assistance; free, convenient on-site parking or RTD subsidy; free on-site fitness center to stay active; employee assistance program; training, leadership and mentoring programs and more. PERA is a Public Service Loan Forgiveness qualifying employer.
To learn more about life at PERA, watch this video or visit www.copera.org/careers.
Position Title: Enterprise Applications Senior ServiceNow Engineer
Division: Information Technology
Reports to: Enterprise Applications Manager
Job Status: Full Time/Exempt
Salary: $127,000– $147,000 Annually, Commensurate with experience
Posting Dates: 05/21/2025 - 06/01/2025
