Clinical Applications Coordinator/IT Customer Service (Information Technology)
The Clinical Applications Coordinator (CAC) assists with the planning, implementation, maintenance, and providing of technical support for the agency's electronic health systems (EHR), RPMS. The CAC is responsible for reviewing RPMS and EHR configurations and assessing its impact on clinic workflow. The position supports the daily interface between clinical staff and the EHR. The IT Specialist work is to provide technical assistance backup as well as support and advice to customers and end users. This position also serves as the liaison between local users and the Site Manager as well as IT Specialists outside the Facility. The IT support will also be asked to assist in upgrade installations, testing and evaluating various software programs, as well as detect and resolve minor problems of the WZZHC integrated information system that is used for the management of both clinical and administrative information in the healthcare facility. (RPM/EHR and the IT Environment).