Change Management Analyst - NOC (Biotech)
Company Summary
Crown Castle works around the country to build and maintain the infrastructure behind the world's most revolutionary technologies. As the largest shared infrastructure provider in the United States, Crown Castle owns, operates and leases more than 40,000 cell towers, 80,000 small cells and over 80,000 route miles of fiber across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is a NYSE S&P 500 and Fortune 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $110 billion.
Position Title - Change Management Analyst - 4N
Position Summary
Overall duty is to coordinate and or manage maintenance events within Crown Castle Fiber's Network such that we minimize disruption to our customer base, and ensure that each affected customer's service is restored in timely manner.
Job Responsibilities
- Maintenance Coordination- Internal and Vendor Maintenance Management.
- MOP Assessment
- Maintenance Event Approval
- Impact Analysis- Circuit Impact Research, Assessment, and Validation
- Conflict Assessment-Internal, External Maintenance & Network Outage Conflict Resolution
- Internal, Vendor and Customer Scheduling & Coordination
- Research customer Information to ensure each customer is properly notified
- Proactive Customer Communication & Notifications
- *CM Support Line - for logging maintenance progress in the field.
- *Diagnose, troubleshoot, and clear alarms as reported by our NMS events logs, as a result of Change Management activity
- Serve as the primary point of contact for all Change Management SA inquiries
- Various Record Validation Projects
- On-Call Rotation
- *Weekend Work
Job Knowledge
Required
- Hands on Experience and working knowledge within the following areas: SONET, IP protocols and routing, Layer 2 switching, WDM, Dark Fiber services and OTDR testing.
- 3-5 years telecommunications experience required.
- Good judgment, concentration, and decision-making skills
- Display good customer service techniques with a strong commitment to Customer Care, as the customer's advocate.
- Extreme attention to detail
- Good organizational skills
- Ability to multitask
- Must possess a positive attitude
- Cross functional team player
Experience with:
- Cisco routers and switches
- Cisco ONS
- Lucent DMX
- Juniper MX and EX series
- Experience with MRV
- Experience with BGP, IPv6, and or JUNOS a plus
Experience/Education
Required
- Solid experience with standard MS Office Product Set
• NMS alarm monitoring
• Working Knowledge within a Circuit Inventory System- IE. OSP Insight and Netcracker - NOC or Ops experience
- Nortel 6500/5200
- Lambda Unite
- Infinera
Desired
• 2-4 years related Service Provider experience
This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week). There is an expectation of collaboration with teammates and stakeholders for moments that matter that requires up to 25% travel.
Crown Castle is a federal contractor and the COVID-19 vaccination is a requirement of employment by your start date to comply with Executive Order 14042.
#LI-KG1
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Operations
