Solvay is a science company whose technologies bring benefits to many aspects of daily life. With more than 24,100 employees in 64 countries, Solvay bonds people, ideas and elements to reinvent progress. The Group seeks to create sustainable shared value for all, notably through its Solvay One Planet plan crafted around three pillars: protecting the climate, preserving resources and fostering better life. The Group's innovative solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices, health care applications, water and air purification systems. Founded in 1863, Solvay today ranks among the world's top three companies for the vast majority of its activities and delivered net sales of €10.2 billion in 2019. Solvay is listed on Euronext Brussels (SOLB) and Paris and in the United States, where its shares (SOLVY) are traded through a Level I ADR program.
The aim of the Excellence Center is to support the GBUs to accelerate the value delivery of Operational Excellence initiatives and fully leverage the potential of emerging digital technologies.
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***THIS POSITION IS ELIGIBLE FOR REMOTE WORKING***
Experience the cutting edge of Commercial / Marketing / Sales strategy in action within the Customer Engagement Model (CEM) team, and apply it across Solvay! The ambition of the CEM Program is to drive more value from our external customers, in line with each GBU mandate; to become best-in-class in how we serve our clients and having a Solvay One approach towards our customer, leveraging the full Solvay portfolio.
This will be achieved by fostering behavior shifts towards “Customer Obsession”, creating a culture of performance management for customers (e.g. common vocabulary to measure performance, creating transparency on customers' cost-to-serve), optimizing resource allocation of frontline employees (incl. long tail management), enhancing account management, leveraging best practices whilst allowing for GBU specificities (“unity, not uniformity”) and further developing our commercial & business talent. With a cross-functional approach, the CEM program addresses profitable volume growth, market share gain, share-of-wallet expansion and winning new customers.
To reinforce the CEM department we are looking for a Senior Project leader that will need to drive sustainable transformation and deliver important and tangible impact by integrating 3 dimensions (technical system, performance management, mindset & behavior).
Reporting to the Head of Customer Engagement she/he will be responsible for:
Delivery of projects such as Pricing excellence, customer segmentation, service levels implementation, go-to-market channel optimization, voice-of-customer, and many more.
To design a solution/strategy to address challenges and projects (examples above)
Overall engagement/change management and communication plan
Network animation (i.e. to orchestrate/ synchronize various activities)
Training and Development of people in the project via structured coaching and capability building
Development of methodologies and playbooks
To drive sustainable transformation and deliver important and tangible impact for high complex topics and organization with superior measurable impact by integrating 3 dimension (technical system, performance management, mindset & behavior)
To design a solution/strategy to address the identified challenge
To embark teams in transformation journey, through change management and communication plans
Developing true leaders via structured coaching and capability building
To generate commitment, empowerment and accountability in their team and in the GBU
Master's degree in Engineering, Business Administration, Applied Economics
5+ years of experience in the commercial, marketing, strategy / business development domain, or in project management at a global industrial corporation OR top-tier consulting firm (McKinsey, Bain, BCG, or similar)
Industry experience in chemicals / materials is preferred, but open to other industrial markets
Experience executing complex global projects with proven impact on profitability / cash / customer growth
Experience working across functions, and presenting to senior executives to persuade actions, achieve outcomes.
Knowledge of specific processes (ex: pricing, business rules / service levels execution, direct sales vs distributor channel implementation) related to sales and/or marketing is a plus
Business acumen
Network & partnership building
Effective communication skills (oral and written)
Facilitation of workshops in a remote setting
Excellent analytical and problem-solving skills, including problem structuring and synthesis, able to develop a global vision
Impact & Influence
Project management skills with strategic issues
Experience in a commercial environment (sales or operational marketing), thorough knowledge and understanding of marketing & sales management techniques and tools
Good understanding of Microsoft Excel (advanced data analysis) and PowerPoint
Ability to work collaboratively in a multi-cultural and international environment