NICE Systems, Inc.
Technical Account Manager (Finance)
The Technical Account Manager (TAM) is a trusted advisor to NICE's customers and will provide both proactive and reactive post-implementation support ensuring alignment with the Customer's priorities and NICE's business objectives. The TAM is responsible for maintaining a strategic relationship across all client business units influencing tactical activities to drive service excellence for designated accounts. The TAM is required to be a subject matter expert in the NICE Solutions deployed at their designated clients and ensure maximum value is achieved from the NICE solution. .
You will be the primary interface between the Customers and NICE's support organizations while managing critical issues, problems and requests related to escalations and missed expectations.
The TAM is an extension on the Support Management Team focused on escalation management, Technical Communication, driving resolution and technical best practices.
Duties & Responsibilities:
Knowledge & Skills:
Education & Experience: