Fred Beans Automotive of Flemington Inc
Customer Service Representative (Finance)
Greets all walk-in customers in a professional and courteous manner.
Answer and directs all phone traffic in a polite, courteous and cheerful manner.
Explain FRED BEANS repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
Educate customers on FRED BEANS CSI/NPS survey (kept informed, customer service, quality of repair and on-time delivery).
Perform follow-up sales calls
Maintain the front office and customer reception areas.