Nystrom & Associates Ltd
Senior Systems Engineer (Project Management)
Job Duties and Responsibilities:
Maintenance and Support
Maintains that the systems are operating, used properly, and are performing according to design
Maintains patch management for workstations and servers
Responsible for data backup and recovery
Responsible for troubleshooting OS and server software issues
Administers and supports physical servers, virtualized infrastructure, and storage systems
Uses Monitoring systems to identify data or performance issues
Installs, configures, and upgrades infrastructure systems and critical business applications
Knowledge of system scripting and able to automate system tasks
Must be available after hours when system issues arise until their resolution
Part of the IT on-call rotation
Infrastructure Design
Design and deploy technology solutions that meet the needs of our customers and follow industry standard practices
Leads deployment of infrastructure projects including hardware refreshes, technology shifts, azure workloads, virtualization, disaster recovery, and Office365 solutions
Responsible for evaluating and recommending technology solutions that meet the strategic needs of the business
Department Responsibilities
Responsible for creating and maintaining documentation around system configurations, and department policy and procedures
Responsible for strategies around backup, redundancy, and infrastructure security
Responsible for maintaining hardware inventory for internal systems
Responsible for maintaining software license compliance for the business
Works with multiple teams to resolve technical issues
Troubleshoots technical problems in logical manner and develops remediation steps to resolve problems.
Will perform root cause analysis to prevent repeat issues.
Will act as the liaison to vendors for the IT department and assure quick resolution is brought to issues
Mentoring other IT team members to help improve department processes
Strong team player
Completes other tasks and duties as assigned