Federal Reserve Bank (FRB)
Tier I Help Desk Support-Customer Service Representative (Finance)
The Federal Reserve Bank of Kansas City seeks to fill a Tier I technical support oriented Customer Service Representative position. Representatives utilize their technical skills to provide critical first line response within this inbound call center group. As a Representative you will resolve technical issues when Bank customers contact us to report difficulty accessing and utilizing Federal Reserve services. You will do this by identifying and troubleshooting routine technical issues, and when necessary, escalating complex problems to Tier II technicians.
If you are familiar with basic technical problem solving for issues related to VPN connectivity, software installation, browser settings and hardware components within a call center environment, then you have the basic skillset for this job. Call volumes in this group vary greatly, but Representatives regularly take an average of 25 calls per shift, and provide superior customer each time a Bank customer calls.
Key Activities:
Follow us on LinkedIn, Twitter, and our YouTube channel - Kansas City Fed.
We [Federal Reserve Bank of Kansas City] are committed to building a diverse workplace, and are continually striving to achieve this goal. As such, we provide equal employment opportunities regardless of race, color, religion, sex, gender identity and/or expression, national origin, age, disability, sexual orientation, or genetic information.