Managing Director - Compliance Services and Quality Assuranc (Project Management)

Position Purpose:
To ensure compliance across all products and services, including supporting business and operational services by:

Support the continued implementation and improvement of a sound Compliance Risk Management Framework, integrating with ERM requirements, supporting robust and timely risk assessment, analysis, quality assurance testing, and reporting of risk profile relative to the approved risk appetite for Compliance.
Support the on-going development of a comprehensive risk and control inventory, in conjunction with Operational Risk Management and Enterprise Risk Management (ERM) expectations.
To define and implement a comprehensive, risk-based Quality Assurance program to maximize the efficiency and effectiveness of the control environment and ensure regulatory compliance.
Overseeing the dispute management processes to ensure regulatory compliance, maximize recoveries, and minimize losses.
Oversee complaint process for the bank and its business partners including monitoring the service level requirement, approving all responses, and documenting all findings as a result of research and feedback from the FDIC.

Primary Responsibilities:

Coordination of completion of annual risk assessments to accurately report on the bank's overall risk profile across all compliance regulations.
Define and implement a comprehensive risk-based testing and monitoring program to support a robust Compliance Risk Management Framework, ensuring compliance with all applicable regulatory requirements, internal policies and procedures and to identify potential threats to the bank to help ensure proper controls are in place.
Provides leadership to the dispute management and recovery teams to identify opportunities for improvement to ensure regulatory compliance, maximize recoveries, and minimize losses.
Stays abreast of current compliance requirements issued by various departments of the government
Provide feedback to Compliance Team, Business Partners, and internal staff regarding identified control weaknesses.
Communicate and ensure prompt follow-up and remediation of all findings reported in internal quality control reviews.
Support the evaluation of changes needed based upon changes in laws and regulations that impact the operations of the bank and our business partners.
Works closely with the BSA Manager, Chief Compliance Officer, ERM and our business partners on remediation/resolution of any issues supported by root cause analysis.
Develop and implements solutions to compliance issues/internal audit and examination findings and works with the staff and support personnel so they are equipped to ensure there is no recurrence.
Compiles data, creates reports, and provides analysis to management.
Helps evaluate the effectiveness of policies and procedures and ensures the reporting systems are effective.
Prepares compliance related reports for management, the Audit Committee, and/or the Board of Directors.
Adheres to all corporate policies and procedures, as well as Federal and State regulations and laws.
Ensures staff adheres to all requirements as required under Consumer Compliance, the BSA and other applicable regulations.
Ensures the staff are trained in the required compliance and operational processes and procedures.
Provide ongoing coaching and leadership to direct reports and others within the bank's Compliance team.
Support the Compliance, Operational Risk, and ERM teams with their duties, as needed.
Other duties as assigned.

Authority, Impact, Risk:
· Ensure risk of non-compliance is adequately mitigated and managed.
· Minimize impact and likelihood of Reputational and financial risks due to non-compliance.
· Minimize human, operational risks associated with lack of understanding or poor execution of compliance expectations on the part of the staff due to improper or non-existent training and incomplete/missing policies and procedures.

Key Relationships:

Routine interaction with Executive Managing Directors, Technology and Operations Leadership, ERM, Chief Compliance Officer, CRO, Chief Operating Officer, CFO, Enterprise Risk Management, Line of Business leadership, Internal Audit Manager, and all staff impacted by regulatory compliance requirements.
Agency regulators (both State and Federal).
Vendors and Third-party partners.

Managerial Accountability:
· Supervisory responsibility of Compliance team, including training, adherence to departmental process and procedures, performance reviews and salary administration.
· Supervisory responsibility of the Dispute Management, Quality Assurance, and Complaint management teams.

Working Expectations:
· Ability to understand industry-standard risk and control requirements.
· Ability to clearly articulate complex regulatory compliance requirement that are understandable to business leadership.
· Ability to prepare concise reports and review the work of subordinates.
· Ability to manage time to accommodate multiple deadlines, various reporting hierarchies and competing schedules.
· Ability to deliver training on numerous regulatory subjects in an informative style that ensures understanding of the subject matter.
· Ability to listen, reason, think, concentrate, and interact with others.
· Ability to exercise self-control and work under stressful conditions, particularly in employee and customer relations situations.
· Ability to handle sensitive matters with discretion.
· Limited travel

Time Allocation:
· Complaints team………………………………………………… 20%
· Disputes and Recovery team……………………………………………….… 20%
· Quality Assurance Testing and Monitoring team………………………………........................... 20%
· Enterprise Risk Management team…………………..…………………………….....10%
· Staff development, mentoring and performance reviews……………......................................…….....10%
· Partner interaction……………………………………………...10%
· Review Reports and Audits………………………………………………......10%

Job Specifications:
Position adheres to confidentiality policy, code of ethics and knowledge of Bank Secrecy Act and best practices and other pertinent Regulatory laws and regulations.
Required:
· Bachelor's degree in business, finance, accounting, or a related field; or 15 years' experience in Banking
· CRCM certification
· Minimum of 7 years' experience in a Compliance role, with 5 years managing compliance teams.
· Proven experience with management and oversight including planning, execution, strategy, budget, structure, and resource allocation
· Comprehensive understanding of State and Federal consumer compliance regulations.
· Understanding of Bank policies and procedures pertaining to regulatory compliance, including BSA/AML
· Proactive self-starter with the proven ability to deliver value-added support to team, third-party partners, and vendors in a dependable, timely and accurate manner
· Experience supporting the tracking of and ensuring the implementation of lessons learned and root cause analysis
· Understanding of impacts/findings and appropriate remediation
· Project management experience
· Strong oral and written communication skills
· Strong analytical, problem-solving, and organization skills
· Proficient with Microsoft Office, including Excel
· Empathetic and positive attitude
· Deadline oriented
Preferred:
· Experience dealing with Regulatory agencies
· Experience dealing with the risks of banking higher risk customers
· Experience with Jack Henry software suite.

Risk Management Requirements:
Understands and adheres to Workplace Policies, Code of Conduct, privacy, and information security guidelines. Understands and adheres to Anti-Money Laundering, Bank Secrecy Act, and Compliance with the USA PATRIOT Act policies and procedures applicable to position, completing any supporting requirements within defined timeframes. Acts within authorized limits and delegated authorities and role applicable policies and procedures. Follows processes and controls to protect shareholder interests. Mitigates risk to the bank and customers by following all applicable security procedures.

Equal Opportunity Employer including Veterans/Disabilities