Area Technical Director (Creative Design)

Ready for your next career opportunity? Look no further, The Mouse is looking to hire you!

You enjoy the outdoors, finding unique ways to solve an issue, and helping people; we enjoy creating extraordinary experiences, growth opportunities, and a fun place for a career for our team. Together? Northwest could be the career match you've been looking for.

***Apply in minutes from your mobile phone!***

Responsibilities

Area Covers Entire State of Florida

Job Functions:

• Facilitates technical and safety on-boarding experiences for new team members.
• Performs Quality Assurance analyses for service centers in area on a routine basis.
• Provides classroom learning and technical offerings to NW teammates. 
• Trains and coaches new and veteran service professionals, ensuring work is done to NW and regulatory standards.
• Ensures safety and regulatory standards are consistent and followed throughout the area.
• Ownership and coaching of area NPS scores, equipment/product usage, passing, unpaid services, and other NW focuses.
• Leads area Service Standard and technical meetings with Area and Regional Technical Specialists.
• Performs field testing and provides feedback data on new products, equipment, and technologies.
• Coordinates with Regional Manager to align with regional training and support needs.
• Meets regularly with the Director of Technical Services and serves as a Learning and Technical liaison between LTS and area. 
• Attends all required continuing education and technical workshops to enhance technical expertise.
• Passes and maintains required licensing and certification in areas of work.
• Facilitates training on products, equipment, and company procedures and protocols.
• Evaluates team members learning, and service quality performance in the field.
• Monitors area M&S and works with Regions and Service Centers to control costs.
• Support revenue growth by championing new services and best business practices.

What we expect from you:

All we ask, is that you follow the NORTHWEST WAY and we can promise a long and fruitful career! As a NW teammate you serve as a NW Brand Ambassador, always focusing on the highest level of professionalism and image standards.

 

What We Offer

• Competitive pay, a company vehicle, a company cell phone and tablet
• Comprehensive benefits package including medical, dental, vision, maternity, & life insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts
• Industry leading, quality, comprehensive training program

Why Northwest?

You've seen the Mouse on our billboards and trucks around town, now you can be part of the Northwest Exterminating Team! Competitive compensation, benefits, and training opportunities are only the beginning of your career with Northwest Exterminating. As part of the Team, you'll make a difference in people's lives by creating healthier living and working environments with our Green Home Services. With over 65 years' experience and continuous growth across the Southeast, Northwest will give you the stable work environment you need to advance your career. Consistently voted one of Atlanta's Top Workplaces, Northwest's family-like culture is about making you feel welcomed and empowered. Come create extraordinary opportunities for yourself with Northwest!

Qualifications

Experience 

• Minimum of 4-year college degree
• 5 years plus industry experience
• Previous experience in related areas of focus required.

Ideal Candidate 

• Ability to travel routinely throughout the area.
• Certified/Licensed in states covered in area. 
• Serves as a NW Brand Ambassador, always focusing on the highest level of professionalism and image standards.
• Reflects the Northwest Way & Service Standards
• Proven leadership record in Quality Assurance attributes: professionalism, work quality, professional appearance, and safety 
• Self-motivated 
• Lifelong learner
• Extraordinary communicator with proven customer relationship skills
• Proven critical thinking and time management.
• Intermediate skill level and knowledge in MS Office 365 (Word, Excel, Power Point and Outlook)
• Clean driving record